Retail General Manager

Primary Job Responsibilities: 

• Drives overall profitability for store focusing on total store sales and expense control
• Oversees the coordination and execution of store merchandise and presentation standards
• Manages all facets of the store's operation, including: Recruiting, hiring and scheduling Manage store payroll to allowable hours
• Guide training and development to enhance performance and develop succession plans
• Coordinate communication amongst team to share company strategy and direction Lead recognition efforts to promote performance and retention
• Partners with District Manager and Human Resources for employee coaching/counseling, performance documentation and associate relations matters
• Reviews all corporate communications and prioritize/plans accordingly
• Responsible and accountable for P&L results including controllable expenses
• Approves weekly associate work schedule and ensures weekly, monthly and annual payroll budgets are managed to plan
• Ensures clean and safe environment for associates and customers to include sales floor and back room, manager's office and restrooms
• Ensuring compliance with corporate Loss Prevention and Human Resources policies and procedures
• Directs the store's leadership team and performs general operations responsibilities, including: Store opening and closing procedures; performs director on duty (DOD) responsibilities as required Scheduling of store staff to maximize productivity
• Ensure accuracy of Associate time records
• Recruiting and interviewing perspective store Associates
• Lead new hire onboarding and ongoing associate training and development activities
• Guide Associate performance including performance feedback, coaching and appraisals
• Support the operation of the store's front end including authorizes register function (post voids, returns and associate discount POS overrides/returns), queue management and balloon execution
• Coordinate completion of company directed operations tasks (app tasks sign off)

General supervisory and administrative duties:

• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bath
• rooms, maintaining stock room etc.
• Role models customer service expectations through personal contact with customers
• Reviews and understands financial data to support driving profitable sales and decision making
• Adheres to all standard operating procedures, policies and Best Methods and ensures store compliance to audit/safety standards