Retail Store Manager

• MERCHANDISING & INVENTORY CONTROL

  • Assists in the execution of store merchandising and visual standards including setting planograms, label maintenance, display of graphics and in stock status for balloon and queue areas

  • Processes balloon and queue freight to sales floor & organizes top stock/back stock for these areas

  • Assists with completion of inventory management for balloon and queue areas: weekly in-stock procedures, inventory adjustments, cycle counts and price changes

  • Assists in the execution of store merchandising and visual standards including setting planograms, label maintenance and display of graphics

  • Leads seasonal sets, transitions and packaway events

  • Processes merchandise transfers, damages, RTVs and recalls

  • Leads freight process when Assistant Manager or General Manager is not present for optimized labor usage with efficient product-to-shelf flow; processes freight to sales floor & organizes top stock/back stock

  • Completes required promotional sets and displays for advertising events

  • Responsible for stockroom organization

• HUMAN RESOURCES

  • As requested, assists with interviewing and onboarding of sales associates

  • Works closely with sales associates -- providing training, feedback and reinforcement of standards

  • Partners with Assistant and/or General Manager for Associate coaching/counseling, performance documentation and employee relations

  • Requires staff compliance to all company policies and standards

• STORE OPERATIONS

  • Role models Customer service expectations by executing and reinforcing 'Stop, Serve & Sell' service model principles

  • Store opening and closing procedures; performs Manager On Duty (MOD) responsibilities as required (including checkout needs)

  • Assists with payroll management: providing guidance to Associates that require editing of time records for missed punches

  • Drives store metrics for company discount programs, email capture, customer incentives and charitable donations

  • Responsible for Cashier compliance to POS functions and cash handling procedures at Front End and daily reconciliation paperwork

  • Monitors visual graphics/fixtures supply usage and applicable upcoming balloon and/or queue sets to anticipate order requirements; submits needs to Assistant Manager

  • Assists with execution of any front end-related audits

• TASK PRIORITIZATION & PLANNING

  • Follows prioritized tasks/plans established by Assistant/General Manager

  • Focuses on service and checkout experiences: balloon pre-orders, walk-ins, staging, pick-ups; Party Pick Up (BOPIS) organization, picking accuracy, standards & on-time compliance; Cashier friendliness, line management and overall front end organization

  • Coordinates completion of company directives by prioritization based on service balance with task deadlines

  • Executes cash handling procedures: register balancing, maintaining safe fund and preparing/transporting bank deposits

  • Ensures clean and safe environment for Associates and Customers throughout sales floor, stockroom, office(s) and restroom(s)

This job description is not all-inclusive. Additional responsibilities will be determined by supervisor, based on store needs.