Retail Store Manager
Midwest City, OK
Job Description
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MERCHANDISING & INVENTORY CONTROL
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Assists in the execution of store merchandising and visual standards including setting planograms, label maintenance, display of graphics and in stock status for balloon and queue areas
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Processes balloon and queue freight to sales floor & organizes top stock/back stock for these areas
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Assists with completion of inventory management for balloon and queue areas: weekly in-stock procedures, inventory adjustments, cycle counts and price changes
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Assists in the execution of store merchandising and visual standards including setting planograms, label maintenance and display of graphics
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Leads seasonal sets, transitions and packaway events
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Processes merchandise transfers, damages, RTVs and recalls
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Leads freight process when Assistant Manager or General Manager is not present for optimized labor usage with efficient product-to-shelf flow; processes freight to sales floor & organizes top stock/back stock
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Completes required promotional sets and displays for advertising events
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Responsible for stockroom organization
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HUMAN RESOURCES
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As requested, assists with interviewing and onboarding of sales associates
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Works closely with sales associates -- providing training, feedback and reinforcement of standards
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Partners with Assistant and/or General Manager for Associate coaching/counseling, performance documentation and employee relations
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Requires staff compliance to all company policies and standards
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STORE OPERATIONS
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Role models Customer service expectations by executing and reinforcing 'Stop, Serve & Sell' service model principles
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Store opening and closing procedures; performs Manager On Duty (MOD) responsibilities as required (including checkout needs)
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Assists with payroll management: providing guidance to Associates that require editing of time records for missed punches
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Drives store metrics for company discount programs, email capture, customer incentives and charitable donations
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Responsible for Cashier compliance to POS functions and cash handling procedures at Front End and daily reconciliation paperwork
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Monitors visual graphics/fixtures supply usage and applicable upcoming balloon and/or queue sets to anticipate order requirements; submits needs to Assistant Manager
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Assists with execution of any front end-related audits
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TASK PRIORITIZATION & PLANNING
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Follows prioritized tasks/plans established by Assistant/General Manager
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Focuses on service and checkout experiences: balloon pre-orders, walk-ins, staging, pick-ups; Party Pick Up (BOPIS) organization, picking accuracy, standards & on-time compliance; Cashier friendliness, line management and overall front end organization
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Coordinates completion of company directives by prioritization based on service balance with task deadlines
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Executes cash handling procedures: register balancing, maintaining safe fund and preparing/transporting bank deposits
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Ensures clean and safe environment for Associates and Customers throughout sales floor, stockroom, office(s) and restroom(s)
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This job description is not all-inclusive. Additional responsibilities will be determined by supervisor, based on store needs.
Job Requirements
Physical Requirements:
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Lift, push and pull 25 lbs.
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Frequent kneeling, bending and stooping
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Climb ladders
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Standing for long periods throughout schedule day
Minimum qualifications:
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High School Graduate or equivalent
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Minimum of 1 year of supervisory experience in retail preferred
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Previous experience with merchandising or inventory management preferred